Mexiwin Casino Terms and Conditions

1. Introduction and Acceptance of Terms

Welcome to Mexiwin. These Terms and Conditions constitute a legally binding agreement between you (the "Player" or "User") and Mexiwin (the "Casino", "We", "Us", or "Our"). By accessing, registering an account, or using any services provided by Mexiwin, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, together with our Privacy Policy and any other rules or policies published on our website.

If you do not agree with any part of these terms, you must immediately cease using our services and close your account. We reserve the right to amend, modify, or update these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically. Continued use of our services following any changes constitutes acceptance of those changes.

1.1 Eligibility Requirements

To register and play at Mexiwin, you must meet the following criteria:

• You must be at least 18 years of age, or the legal age of majority in your jurisdiction, whichever is higher
• You must be legally permitted to participate in online gambling activities in your country of residence
• You must not be located in a restricted jurisdiction where online gambling is prohibited
• You must register in your own name and provide accurate, complete, and current information
• You must not have any existing account with Mexiwin

2. Account Registration and Security

When creating an account at Mexiwin, you agree to provide truthful, accurate, and complete registration information. Your account is personal to you and may not be transferred, sold, or shared with any third party. You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password.

2.1 Account Verification

We reserve the right to verify your identity and request supporting documentation at any time. This may include, but is not limited to, proof of identity (government-issued ID, passport, or driver's license), proof of address (utility bill or bank statement), and proof of payment method (credit card copy, e-wallet screenshot). Failure to provide requested documentation within a reasonable timeframe may result in account suspension or closure and forfeiture of funds.

2.2 One Account Per Player Policy

Each player is permitted to hold only one account with Mexiwin. Multiple accounts, whether registered under different names, addresses, or devices, are strictly prohibited. If we detect duplicate accounts, we reserve the right to close all related accounts, void all bets, confiscate bonuses, and withhold any winnings. This includes accounts created to abuse promotional offers or circumvent restrictions.

3. Deposits and Withdrawals

At Mexiwin, we offer various secure payment methods for deposits and withdrawals. All financial transactions must be conducted in your own name, and third-party payments are not permitted. We reserve the right to reject deposits from payment sources that are not registered in your name or that we deem suspicious.

3.1 Deposit Policy

Minimum and maximum deposit limits vary depending on the payment method selected. Deposits are typically processed instantly, though some payment providers may experience delays. You are responsible for any fees charged by your payment provider. We do not charge fees for deposits, but we reserve the right to introduce fees in the future with appropriate notice.

3.2 Withdrawal Policy

Withdrawal requests are processed within 24 to 72 hours after verification checks are completed. First-time withdrawals and withdrawals above certain thresholds may require additional verification documentation. We reserve the right to request proof of identity, address, and payment method before processing any withdrawal.

Important withdrawal conditions:

• Withdrawals must be made to the same payment method used for deposits, where possible
• A minimum withdrawal amount applies, which varies by payment method
• Withdrawal requests may be subject to wagering requirements if bonuses have been claimed
• We reserve the right to impose daily, weekly, or monthly withdrawal limits
• Any deposits must be wagered at least once before withdrawal is permitted, in accordance with anti-money laundering regulations

3.3 Anti-Money Laundering (AML) Policy

Mexiwin is committed to preventing money laundering and terrorist financing. We implement strict AML procedures in compliance with international regulations. All transactions are monitored, and suspicious activity will be reported to relevant authorities. Players found to be using the casino for money laundering purposes will have their accounts closed immediately and funds confiscated.

4. Bonuses and Promotions

From time to time, Mexiwin may offer various bonuses and promotional offers to enhance your gaming experience. All bonuses are subject to specific terms and conditions, including wagering requirements, maximum bet limits, game restrictions, and expiration dates.

4.1 General Bonus Terms

Unless otherwise stated, the following general terms apply to all bonuses:

• Wagering Requirements: Bonus funds and/or winnings from free spins must be wagered a specified number of times before withdrawal is permitted. Wagering requirements typically range from 30x to 50x the bonus amount.
• Game Contribution: Not all games contribute equally toward wagering requirements. Slots typically contribute 100%, while table games and live casino games may contribute less or not at all.
• Maximum Bet Limit: When playing with bonus funds, a maximum bet limit applies (usually €5 or equivalent). Exceeding this limit may result in bonus forfeiture and voiding of winnings.
• Expiration: Bonuses and free spins must be used within a specified timeframe, typically 7 to 30 days from issuance.
• Bonus Abuse: Any attempt to manipulate or abuse bonus offers will result in immediate bonus forfeiture, account closure, and confiscation of funds.

4.2 Bonus Restrictions

We reserve the right to limit, deny, or withdraw bonuses at our discretion. Bonuses are intended for recreational players only and may not be available to professional or advantage players. Only one bonus can be active at a time unless specifically stated otherwise. Bonuses cannot be combined unless explicitly permitted.

5. Responsible Gaming

At Mexiwin, we are committed to promoting responsible gaming and preventing gambling-related harm. We provide various tools and resources to help you maintain control over your gaming activities. Gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems.

5.1 Self-Exclusion and Limits

We offer the following responsible gaming tools:

• Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit
• Loss Limits: Restrict the amount you can lose within a specific timeframe
• Session Time Limits: Set reminders or automatic logout after a specified period
• Reality Checks: Receive notifications about your gaming duration
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account for a period ranging from 24 hours to permanent closure

If you feel that gambling is becoming a problem, we encourage you to seek help from professional organizations such as GamCare, Gamblers Anonymous, or your local gambling addiction support service. We also recommend exploring our responsible gaming tips for additional guidance.

6. Gaming Rules and Fair Play

All games at Mexiwin are provided by reputable third-party software providers and use certified Random Number Generators (RNG) to ensure fair and random outcomes. Game rules, payout tables, and return-to-player (RTP) percentages are available within each game or upon request.

6.1 Prohibited Activities

The following activities are strictly forbidden and may result in account closure and forfeiture of funds:

• Using automated playing systems, software, or bots
• Colluding with other players to gain an unfair advantage
• Exploiting software bugs or errors
• Engaging in fraudulent or illegal activities
• Chargebacks or reversal of deposits without legitimate reason
• Using VPNs or proxy servers to conceal your location
• Irregular betting patterns designed to manipulate outcomes

6.2 Game Malfunctions

In the rare event of a game malfunction, all affected bets and payouts are void. We will make reasonable efforts to restore the game and refund affected stakes. Software errors, communication failures, or system malfunctions do not constitute valid claims for winnings or losses.

7. Complaints and Dispute Resolution

If you have a complaint or dispute regarding our services, please contact our customer support team immediately. We will investigate all complaints thoroughly and respond within a reasonable timeframe, typically within 48 to 72 hours.

7.3 Escalation Process

If you are not satisfied with our response, you may escalate your complaint to our licensing authority, which provides independent dispute resolution services. All decisions made by the licensing authority are binding and final.

8. Intellectual Property Rights

All content on the Mexiwin website, including text, graphics, logos, images, software, and trademarks, is the property of Mexiwin or its licensors and is protected by international copyright and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

9. Limitation of Liability

Mexiwin shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our services. Our maximum liability to you for any claim shall not exceed the amount of your deposits made within the three months preceding the claim.

We are not responsible for:

• Losses caused by your failure to safeguard your account credentials
• Service interruptions due to technical issues beyond our control
• Errors or inaccuracies in game results caused by third-party software providers
• Unauthorized access to your account due to your negligence
• Tax liabilities arising from your winnings

10. Termination and Account Closure

We reserve the right to suspend or close your account at any time, with or without notice, if we suspect that you have breached these Terms and Conditions, engaged in fraudulent activity, or for any other reason at our sole discretion. Upon account closure, any remaining balance will be returned to you, minus any amounts owed to us, provided no fraud or breach has occurred.

You may close your account at any time by contacting customer support. Any outstanding bonuses or promotional funds will be forfeited upon voluntary account closure.

11. Privacy and Data Protection

We are committed to protecting your personal information in accordance with applicable data protection laws. Please refer to our Privacy Policy for detailed information on how we collect, use, store, and protect your data. By using our services, you consent to our collection and processing of your personal information as described in our Privacy Policy.

12. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Mexiwin is licensed and regulated. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

13. Miscellaneous Provisions

13.1 Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any other rules or policies published on our website, constitute the entire agreement between you and Mexiwin and supersede any prior agreements or understandings.

13.2 Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

13.3 Waiver

Our failure to enforce any provision of these terms shall not constitute a waiver of that provision or any other provision.

13.4 Assignment

You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or transfer our rights and obligations at any time without notice.

14. Contact Information

If you have any questions, concerns, or require assistance regarding these Terms and Conditions, please contact our customer support team. We are available 24/7 via live chat, email, or through the contact form on our website. Our dedicated team is committed to providing prompt and helpful assistance to ensure your experience at Mexiwin is enjoyable and secure.

These Terms and Conditions were last updated in 2025 and are effective immediately upon publication.